- (418) 627-5032
Terms and Conditions Agreement.
Please carefully read this Terms and Conditions Agreement ("Agreement"). By accessing this web site (the “Website”) and any pages hereof, you agree to be bound by the terms and conditions below. This Agreement describes the terms and conditions applicable to your use of the Website and the services provided by us or through the Website (the "Services"). If you do not agree to these terms and conditions, you may not use the Website.
Entrepeauducuir.com may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the Website. Your continued use of the Website signifies your acceptance of such revised Terms and Conditions Agreement, so check back frequently to read the most recent version.
The Website, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of L’ENTRE PEAU DU CUIR, and/or its various subsidiaries, affiliates, L’ENTRE PEAU DU CUIR Associate Dealers, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on the Website may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the prior written permission of L’ENTRE PEAU DU CUIR and/or the applicable Third Parties.
Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and all other L’ENTRE PEAU DU CUIR related trademarks and design marks displayed on the Website (collectively, the "Trademarks") are registered and proprietary trademarks of L’ENTRE PEAU DU CUIR. Other trademarks and design marks appearing on the Website are trademarks of their respective owners. Nothing contained on the Website should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the prior written permission of L’ENTRE PEAU DU CUIR or such other party that may own the applicable trademarks.
Entrepeauducuir.com reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Entrepeauducuir.com and/or its various subsidiaries, affiliates, L’ENTRE PEAU DU CUIR Associate Dealers, third party providers and distributors shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services (or any part thereof).
Use of the Website
You agree that your use of the Website is subject to and governed by these Terms and Conditions. By accessing the Website and applying or using any of our Services, you certify to us and agree that: you are at least eighteen (18) years of age, you assume full responsibility for the use of any of our Services by any minors, you agree not to knowingly submit false information on the Website or through the use of the Services and your use of our Services is subject to all applicable federal, provincial, state, and local laws and regulations.
Neither the Website nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the prior written permission of L’ENTRE PEAU DU CUIR, except that you may download, display and print the content presented on the Website for your personal, non-commercial use only. Unauthorized use of the Website and/or the content contained on the Website may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on the Website. The use of such content on any other web site or in any environment of networked computers is prohibited, except with the prior written permission of L’ENTRE PEAU DU CUIR.
You are prohibited from contributing, posting or transmitting to the Website any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
In its sole discretion, in addition to any other rights or remedies available to Entrepeauducuir.com and without any liability whatsoever, Entrepeauducuir.com at any time and without notice may terminate or restrict your access to any component of the Website.
Login name and password
Your website account may be accessed only by use of your e-mail address ("Login Name") and password. You are solely responsible and liable for any use and misuse of your Login Name and password and for all activities that occur under your Login Name and password. For security reasons, you must keep your Login Name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Entrepeauducuir.com representative. We recommend that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.
All Login Names and passwords remain the property of The Website, and may be cancelled or suspended at any time by The Website without any notice or liability to you or any other person. The Website is not under any obligation to verify the actual identity or authority of the user of any Login Name or password.
You must immediately notify Entrepeauducuir.com of any unauthorized use of your Login Name or password, or if you know or suspect that your Login Name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
Neither Entrepeauducuir.com nor L’ENTRE PEAU DU CUIR is under any obligation to verify the actual identity or authority of any person using a Login Name or password to access and use the Website. Entrepeauducuir.com may act upon any communication that is given with the use of a Login Name or password. Entrepeauducuir.com may in its discretion at any time require proof of the identity of any person seeking to access and use the Website, and may deny access to and use of the Website or parts of it or refuse to accept or act upon any communication if it is not satisfied with such proof.
All information you provide through the Website, including registration information (name and email address), payment information (credit card numbers and expiration dates), and transaction-related information, must be true, accurate, current and complete. Entrepeauducuir.com will rely on the information you provide. You will be solely responsible and liable for any and all loss, damage, and additional costs that Entrepeauducuir.com, L’ENTRE PEAU DU CUIR, Third Parties or any other person may incur as a result of your submission of any false, incorrect or incomplete information or your failure to update your registration information and payment information within 30 days of any change.
We enable visitors to the Website to provide us with feedback by email or otherwise ("Customer Content"). If you provide Customer Content you grant Entrepeauducuir.com a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, delete, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Customer Content throughout the world in any media, now known or hereafter developed, for any purpose whatsoever, commercial or otherwise, without providing compensation to you or any other person, without any liability whatsoever, and free from any obligation of confidence and you waive any and all moral rights in the Customer Content. You also grant Entrepeauducuir.com the right to use the name you submit with the Customer Content, if any, in connection with the Website' rights hereunder.
Online prices, product and service selection and availability, and sale effective dates may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices. Market conditions and competitive pressures may cause prices and availability to change without further notice. Dealers may sell for less.
Changes, Misprint and Error
Great care is taken in the production of the Website, however, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. Entrepeauducuir.com cannot guarantee that products and services listed on the Website will be available when ordered or thereafter. Entrepeauducuir.com reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
All prices quoted are payable in Canadian Dollars, unless otherwise stated, do not include GST, PST, QST or HST.
Except as explicitly provided in these Terms and Conditions as amended from time to time, Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties make no representations or warranties of any kind, express or implied, regarding Entrepeauducuir.com and/or any content provided on the Website, all of which are provided on an "as is" and "as available" basis. Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the Website, or any of the content or data found on The Website, and expressly disclaim all warranties and conditions in respect of the Website, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.
Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.
Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on the Website or your downloading of any materials, data, text, images, video or audio from the Website.
In no event shall the Website , L’ENTRE PEAU DU CUIR or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of the Website or content found herein, the operation of the Website, or any failure or delay in the operation of the Website (including, but not limited to the inability to use any component of The Website for purchases) even if advised of the possibility of damages.
If, notwithstanding the foregoing, Entrepeauducuir.com, L’ENTRE PEAU DU CUIR or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of the Website or its content, the liability of Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties shall in no event exceed in the aggregate $250 CAD.
Statute of Limitations
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of related to use of the services or this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
You shall indemnify and save harmless Entrepeauducuir.com, L’ENTRE PEAU DU CUIR and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the Website.
The Website may contain links to other web sites or internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another web site or Internet resource. Entrepeauducuir.com and L’ENTRE PEAU DU CUIR have no responsibility or liability for, or control over, those other web sites or internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other web sites to learn how they collect and use your personal information.
The relationship between Entrepeauducuir.com and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of the Website.
This Agreement and its performance shall be governed by the laws of the Province of Quebec, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Quebec, in the Province of Quebec, Canada, in all disputes arising out of or relating to the use of the Website and these Terms and Conditions.
Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on the Website.
These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in English.
Our Security & Privacy Commitment
• Protecting the confidentiality of our customer information.
• How we gather information.
• The types of information we share, why, and with whom.
• What Information does Entrepeauducuir.com Collect?
• How is Your Personal Information Used?
• Your Consent.
• Information Entrepeauducuir.com Collects Directly from You.
• Information Entrepeauducuir.com Collects Automatically.
• Does Entrepeauducuir.com Share Your Information?
• How does Entrepeauducuir.com Protect Your Information?
• How Can You Verify Your Information?
• Important Reminder about email communications.
• How to Contact Entrepeauducuir.com.
Protecting the Confidentiality of Customer Information:
We take our responsibility to protect the privacy and confidentiality of customer information very seriously. We maintain physical, electronic, and procedural safeguards that comply with federal standards to store and secure information about you from unauthorized access, alteration, and destruction. Our control policies, for example, authorize access to customer information only by individuals who need access to do their work.
From time to time, we enter into agreements with other companies to provide services to us or make products and services available to you. Under these agreements, the companies may receive information about you but they must safeguard this information, and they may not use it for any other purposes.
How We Gather Information:
As part of providing you with products, we may obtain information about you from the following sources:
• Applications, forms, and other information that you provide to us, whether in writing, in person, by telephone, electronically, or by any other means. This information may include your name, address, employment information, income, and credit references;
• Your transaction with us, our affiliates, or other. This information may include your account balances, payment history, and account usage;
• Consumer reporting agencies. This information may include account information and information about your credit worthiness;
• Public sources. This information may include real estate records, employment records, telephone numbers, etc.
Information We Share:
We may disclose information we have about you as permitted by law. We may provide information about you to third-parties without your consent, as permitted by law, such as:
• To regulatory authorities and law enforcement officials.
• To protect against or prevent actual or potential fraud, unauthorized transactions, claims, or other liability.
• To report account activity to credit bureaus.
• To consumer reporting agencies.
• To respond to a subpoena or court order, judicial process, or regulatory authorities.
• In connection with a proposed or actual sale, merger, or transfer of all or a portion of a business or an opening unit, etc.
In addition, we may provide information about you to our service providers to help us process your applications or service your accounts. Our service providers may include billing service providers, mail and telephone service companies, etc.
We may also provide information about you to our service providers to help us perform marketing services. This information provided to these service providers may include the categories of information described above under "How We Gather Information" limited to only that which we deem appropriate for these service providers to carry out their functions.
We do not provide non-public information about you to any company whose products and services are being marketed unless you authorize us to do so. These companies are not allowed to use this information for purposes beyond your specific authorization.
What Information does Entrepeauducuir.com Collect?
At Entrepeauducuir.com, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
• Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
your contact information - e.g., name, email address, postal address and telephone number;
your personal preferences - e.g., language preferences, product wish lists, and marketing consent; and
your transaction information - e.g., products purchased, method of payment, amount paid, and credit or debit card number.
• Non-personal information
Non-personal information does not identify you as an individual. For example:
we may ask you for your postal code to assist us with planning our flyer distribution;
we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or
we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 25 to 30.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.
How is Your Personal Information Used?
Entrepeauducuir.com may use your personal information for a number of different business purposes, for example to:
• Fulfill your specific requests for products, services or information;
• Provide customer support to assist you with your questions or complaints;
• Conduct surveys in order to improve our products and services;
• Measure and improve the effectiveness of our Websites or our marketing endeavors;
• Detect and protect against fraud and error;
• Track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
• Tailor our online content or offerings based on your preferences;
• Express Consent
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form.
• Implied Consent
Other times, we may obtain your consent implicitly when we can reasonably conclude that you've given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for use of your personal information would be reasonably apparent to you.
• Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure or your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have "opted in" or subscribed to one of our newsletters or mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.
Information Entrepeauducuir.com Collects Directly from You
Listed here below are some further examples of the ways that The Website collects personal information directly from you and how we use it.
• Purchase Follow-Up and Surveys
Following a purchase from our Web Sites we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product. We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
• Our Web Sites
Our Web Sites can be browsed anonymously. However, to engage in certain special features or functions of our Web Sites, or to order products and services from our Web Sites, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Sites that you choose to use, such as online forums.
• Online Forums and Customer Reviews
Certain pages of our Web Sites, such as "Community Forum", facilitate interactive discussions between users and Entrepeauducuir.com staff or agents acting on our behalf regarding products and services available for purchase through the Websites. The Customer Review tool is provided as a rating system that offers you the chance to share your thoughts on a product. These public forums and reviews are accessible to all Web Site visitors so please use discretion when posting information to them and do not post personal information.
• Participate in a Contest or Promotion
• Sign-Up for Newsletters or Updates
Entrepeauducuir.com also offers a variety of newsletters and promotional communications. Should you choose to enroll we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may "unsubscribe" at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading "Unsubscribe". Our subscriber list is never sold or rented to other parties.
• Tell a Friend
While visiting our Web Sites you may choose to use the "Tell a Friend" tool which allows you to inform a friend about products and/or articles of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to Entrepeauducuir.com. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the "Tell a Friend" tool you are contacting your friend directly and as such you acknowledge that you are responsible for this correspondence and not Entrepeauducuir.com. If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.
• Call Centers
Entrepeauducuir.com operates customer support call centers to accept and address your questions, concerns, or complaints. When you contact our call centers, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone discussions with our customer support representatives for training purposes and to ensure service quality.
Information Entrepeauducuir.com Collects Automatically
In some cases, we automatically collect certain information.
• Our Web Sites
When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web Site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Site.
The Web Site uses "cookies", a technology that installs a small amount of information on a Web Site user's computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Sites and your ability to access certain features of the Web Sites or engage in transactions through the Web Site.
• Web Site Tracking Information
• Links to Other Web Sites
Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another web site or Internet resource. Entrepeauducuir.com has no responsibility or liability for, or control over, those other web sites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other web sites to learn how they collect and use your personal information.
Does Entrepeauducuir.com Share Your Information?
Entrepeauducuir.com does not sell or rent our client's personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.
Some of these operations may result in personal information collected by Entrepeauducuir.com being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
• Service Providers
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
Entrepeauducuir.com has taken precautions to prevent the fraudulent use of your information on our Web Sites. Entrepeauducuir.com has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
• Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer or your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product and/or equipment you purchased from us.
• Legal Disclosure
Entrepeauducuir.com may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How does Entrepeauducuir.com Protect Your Information?
The security of your personal information is a high priority for Entrepeauducuir.com. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.
• SSL Technology
Our Web Sites use encryption technology, such as Secure Sockets Layer ("SSL"), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.
• GeoTrust® Security Certification
Your information is protected by GeoTrust® website security technology enhancing trust and confidence in the security of your online identity and experience. SSL certificates from GeoTrust® are the ultimate online security and trust solution delivering 256-bit encryption.
The presence of SSL means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it, and to have any obsolete information removed. If you created an account on one of our Web Sites, you can access and change your online account profile information yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated below under the heading " How to Contact Entrepeauducuir.com". Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know that you do not wish to receive any further communication from us.
Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. Entrepeauducuir.com is not responsible for any transmission by you of any personal information over the public Internet.
How to Contact Entrepeauducuir.com
Entrepeauducuir.com is responsible for all personal information under its control. Our Security & Privacy Manager is accountable for Entrepeauducuir.com’ compliance with the principles described here. If you have any questions, concerns or complaints about the privacy practices of our organization please contact us at the following:
Call our Client Support Department: +1-418-627-5032
Toll Free Fax +1-418-627-5032
Write To Us:
L’ENTRE PEAU DU CUIR
Attn.: Security & Privacy Manager
1100 rue Bouvier, Local 90, Québec, G2K 1L9
We will respond to your request or study your concern as quickly as we can, but no later than 30 (Thirty) days from the date of receipt of your communication.
How much does it cost to ship my order? Shipping charges are calculated based on the actual and dimensional weight of your order and your shipping destination and shipping option you choose. There you will be able to view and choose your shipping options and the charges associated with each method. Please be sure to let us know your required by date so that we may contact you if your chosen method will not meet your required by date.
How long will it take to receive my order? Orders placed for in stock merchandise items will be shipped in one to two business days. Delivery times vary based on the shipping method chosen, and the ultimate shipping destination. If you have a specific required by date we'll be happy to accommodate it, just let us know when you need your order by contacting us via e-mail at info@Entrepeauducuir.com or by calling our client sales and support department at +1-418-627-5032 . If there is a backorder, or your required by date cannot be met, we'll contact you as soon as possible to discuss the options. If you are unclear as to which option will best meet your needs please contact us.
Delivery of your order is subject to the availability of our inventory and the shipping method you select.
We may split your order into more than one shipment, depending on the availability of each product. If your order is split you will not be charged for the extra delivery, although your shipping charges may be split over the various invoices.
Carriers usually deliver between 8 am and 5 pm local time. If you are not home to accept delivery, we will leave you a delivery notification card with further details and a pick up location. For your own security, please bring proper photo identification when you pick up your order.
Return & Refund Policy
Any return of merchandise may be made by two methods; Either directly at our branch of Bouvier Street (100 Bouvier Street, Québec, QC, G2K 1L9) or by mail. For a return by mail, a return number will be provided upon request. Noted that the return is at the expense of the buyer; The freight charges for the return of goods will be deducted directly from the refund amount. The refund will be made after the merchandise has been received and verified. For more information, please do not hesitate to contact us at + 1-418-627-5032 or by email at email@example.com.
If you need to return or exchange an item, please call +1-418-627-5032 for a Return Authorization Number. We will accept returns within 30 days of delivery. All merchandise must be new, unused and in its original packaging. 20% restocking fee may apply. Any defective good can also be returned for replacement.
Please follow the return check list to ensure that no shipping damage will occur.
Credit amount will be calculated as follows:
SPECIAL ORDER ITEMS: Not returnable/non-refundable.
ALL OTHER ITEMS: Credit less all freight charges incurred.
Credits will be issued to the credit card used on the order.
Orders shipped Canada Post are charged freight both ways on refused shipments.
If your shipment has arrived damaged, please sign received damaged and contact Entrepeauducuir.com at +1-418-627-5032 . We will continue the report damage process to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to Entrepeauducuir.com.
Merchandise covered by a manufacturer's warranty is sold with the warranty by the manufacturer extended to the purchaser. Other than applicable manufacturer's, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose.
Return Check List:
• Call client support department at +1-418-627-5032 for a Return Authorization Number.
• The merchandise must be completely repackaged in the original packing for return. Packing slip with Return Authorization Document should be taped securely on package.